Shipping policy

At Velvet Touch Tights, we're committed to ensuring that your shopping experience is seamless from browsing to delivery. Below you'll find all the details regarding our shipping procedures.

Shipping Destinations

We proudly ship to the UK (including Northern Ireland), bringing our collection of hosiery directly to your doorstep.

Shipping Times

We understand your excitement to receive your new tights, which is why we aim to process and ship out all orders within 1 business day. Once dispatched, your order should arrive within 2-4 business days. Please note that delivery times are estimates and can vary based on external factors.

Shipping Costs

To accommodate all orders, shipping costs are calculated at checkout based on order volume, weight, and destination. We strive to offer the most efficient and cost-effective shipping options for you.

Carriers

All orders are shipped via Royal Mail, ensuring reliability and a range of shipping options to meet your needs.

Order Tracking

For those who choose a tracked shipping method, a tracking link will be provided. This allows you to monitor your order’s journey and estimate its arrival time.

Damaged Items

Your satisfaction is paramount to us. If your order arrives damaged, please contact us immediately at hello@velvettouchtights.co.uk with photographs of the damage. We will promptly address the issue and ensure a satisfactory resolution.

Returns and Exchanges

We stand behind the quality of our products. If you receive a damaged or lost item, we will cover the shipping costs for returns or exchanges. For returns due to change of mind, customers are responsible for the return shipping cost. Our goal is to make your return or exchange as smooth as possible.

Customer Service

Should you have any questions or need further assistance regarding shipping, please visit our Contact Us page. Our team is here to help you with any inquiries or concerns you may have.